Questions before buying

  • FAQ

  • Is Phase compatible with my setup and DJ software?

    Phase is compatible with most DVS DJ setups and software. Phase Manager, the configuration software, is supported by Windows 10 and Mac OS 10.10 and above. Apple M1 computers and Mac OS Monterey support Phase Manager as well.

  • How long does it take for my product to be delivered?

    The shipping process usually takes 3-5 business days once your order is processed. We're doing our best to deliver your order as quickly as possible, but please note that delays may vary due to the global health situation and the pressure on the logistics network.

  • Are the shipping costs included and are there additional fees?

    Shipping costs are offered for most products, including Phase and Mixfader.For smaller purchases, like an accessory, shipping fees are calculated according to the delivery address and added to the final bill.
    Additional fees such as customs duties and import taxes may apply, depending on the international trading policy of your country. We cannot predict nor have control over these additional fees.

  • What payment methods can I use?

    Any credit/debit card can be used for a purchase on our store. On top of that, Paypal accounts can be used to settle your transaction as well.

  • Are my products covered by a warranty and exchange program?

    All our products come with a two-year limited liability warranty that protects you against manufacturing defects, such as a faulty battery. If your product is defective within the two years starting on the purchase date, we will exchange it and cover the shipping fees.

  • Can I get a refund if I'm not satisfied with my purchase?

    If you change your mind about one of the products you bought from our store, you have 14 days to return it to get a refund, starting from the delivery date. Simply contact our customer service and we'll guide you through the steps to return your order and get your funds back.

  • Where can I get more information about Phase?

    You can get more technical information, DJ testimonials and see Phase in action on our website: Don't hesitate to get in touch with our Product specialists to get all your questions answered.