Shipping & tracking

  • FAQ

  • How long does it take for my product to be delivered?

    The shipping process usually takes 3-5 business days once your order is processed. We're doing our best to deliver your order as quickly as possible, but please note that delays may vary due to the global health situation and the pressure on the logistics network.

  • How can I track my order?

    Your order can be tracked through the tracking link provided in the shipping confirmation email. Make sure to check your junk folder if you can't find the message, or contact our Product specialists .

  • Can I change my delivery address after payment?

    It is not possible to change the delivery address after the order has been placed.

    That being said, don't hesitate to contact our Product specialists if you have any doubt about this, they will quickly get back to you.

  • I have another shipping issue, what can I do?

    If you have other questions about shipping and cannot find the answer, ask our Product specialists , they will get back to you quickly with a detailed answer.